Shipping time will vary depending on location as well as courier. Remington typically ships orders out the same day if in stock. If the item(s) you have ordered are out of stock / on backorder one of our customer service representative will reach-out and inform you. We try our best to keep all top selling products in-stock at all times.

When your order is confirmed whether online, over the phone, or email. It will move through our order system and to the warehouse dispatch to be processed and pick your order. You will obtain your tracking information VIA email once your package has been created. This is typically within 24 hours of placing your order.

 We use two different couriers. Canada post & UPS

If an item is on backorder we suggest the customer ships complete. If the item is a special order item, you will be charged an extra fee when your backorder(s) are shipped out. It is rare we stock special order items and there will be a lead time (on average 1-3 weeks depending on supplier) .

If it is a regular stocked item you will not be charged for this item and when we replenish our stock, we will ship it out that day free of charge.

Click to see shipping rates Here!

Confirmation of shipping charges can be made by speaking with a customer service agent. Items marked Heavy items or special order items, and remote destinations will always incur shipping charges.

We get that packages can be missed or sent to a wrong address and no one is there. We ask you to please make sure you follow the tracking and have someone present when you are expecting your package. Especially if there is a no option for safe drop-off or a package that requires a signature.

 If a product shipped to you is unclaimed and returned to Remington Medical, you will be charged the standard shipping fee. If you request that an unclaimed product returned to Remington Medical be shipped to you again, the standard shipping fee will apply a second time.

Please report a damaged product within 1 business day from the day of receipt of the shipment, to qualify for an exchange. If possible, take pictures of the damage and send them to mail@remingtonmedical.com with a description of the damage. If a damaged item is reported after this 24 hour window , the product is the responsibility of the customer and cannot be exchanged.

We always ask our customers to make sure they have received everything in their package and cross reference with their packing slip. If something is on backorder you will be notified prior to shipment as well as on the packing slip inside your shipment.

Should an item be missing or an incorrect item was sent to you, we ask you to please contact our customer service department at your soonest convenience.

 Contact us
 Email: mail@remingtonmedical.com | Phone: (905) 470-7790

A return of product may be requested by contacting customer service to request a Return Authorization (RA) number. No returns will be accepted without having an RA number.This number should be written on the outside of the shipping box that you are returning your item in. The item itself should not be defaced in any away. If the item returns defaced, the return will not be accepted and the buyer will still be billed for the item. If you receive incorrect merchandise as a result of Remington Medical’s error, Remington Medical will pay for the return shipping expenses and no restocking fee will be applied.

For all other returns, we will credit your account for returned merchandise, minus the restocking fee, if applicable, once the merchandise has been received and inspected by Remington Medical. The returned item as well as the original packaging must arrive at Remington Medical in new condition.

 If the item does not arrive in this condition, a credit will not be made to the buyer’s account. Use extra caution when packing to avoid damage, as Remington Medical is not responsible for returned product that is damaged during shipment back to Remington Medical. All returns of new and unused items must made within 30 calendar days of receipt of goods. An RA expires 30 calendar days from the date of issue. Once the RA expires, the item cannot be returned.

 Note as well that special order items are final sale and cannot be returned.